Refunds & cancellations

Changed your mind?

You can cancel any order within 14 days of receiving it, without giving a reason. Just contact us within that time, then send the unused products back within 14 days. We'll refund you within 14 days of receiving them, including the original standard delivery cost. You pay for the return postage.

For hygiene reasons, tablet packs that have been opened can't be returned unless they're faulty. Unused bottles and unopened packs are fine.

Something wrong with your order?

If anything arrives damaged, faulty or not as described, contact us within 30 days with a photo if you can. We'll send a replacement or refund you in full, and you won't pay for any returns. Your rights under the Consumer Rights Act 2015 aren't affected.

Cancelling your subscription

You can cancel any time from your account, and we won't charge you again. Deliveries you've already paid for will still arrive, and you can return them as above if you change your mind.

On the £3 starter, cancel before your first refill date (we'll email you a reminder at least 3 days before) and you won't pay anything more.

How refunds are paid

We refund to the card you paid with. It usually shows in your account within 5 to 10 working days, depending on your bank.